To guarantee your bedroom reservation:

Credit card details will be taken at the time of reservation and a fee equal to the first night’s accommodation charge will be required to secure your booking.

All outstanding charges are to be settled on departure.

On arrival, guests will be requested to present the credit card they intend using to settle their account. The credit card will be pre-authorised in the amount of the total anticipated cost for accommodation during the stay.

In the event of a bedroom cancellation:

Cancellation within 72 hours

If your reservation is cancelled or amended within 72 hours of the date you planned to visit, the cancellation fees applied will be at 100% of the total of your stay or the number of nights cancelled.

Cancellation outside of 72 hours

If you cancel your room reservation more than 72 hours prior to your arrival day the deposit is fully refundable, and no cancellation fees are applied.

Restaurant tables

Deposits

For parties of over 6 guests at The Garden House Restaurant or Japanese Grill, a deposit of £20 per person is required to confirm your table reservation. Payment will be taken at point of reservation.

Cancellations

You may cancel your reservation without charge up to 48 hours prior to your arrival. You will be charged the following price per person for all cancellations within 48 hours of arrival or if you cancel without any prior notification.

Lunch reservations; £20 per person Dinner reservations: £30 per person

Children

Children are welcome to dine at any time at The Garden House Restaurant.

In the Japanese Grill, children are welcome to dine up until 7pm.

Please let the team know about any high chair or menu requirements, in advance if you can.

Allergies

Every care is taken to avoid any cross contamination from allergens during preparation of food.

We do however work in kitchens that processes allergenic ingredients and we do not have a specific allergen free zone or dedicated fryers. We are not a nut free establishment and nuts form part of our menus and are offered freely through the restaurant and bars.

If you have any specific allergies or concerns, please let us know in advance or during your visit.

Cancellation of activities

Sharkey & George

Any bookings not cancelled with at least 48hrs notice will incur a 100% cancellation charge per child

Spa treatments

Any bookings not cancelled with at least 48hrs notice, will incur a 100% cancellation charge

The School of Cookery

Any bookings not cancelled with at least 48hrs notice, will incur a 100% cancellation charge.

Other items

Dogs/Pets

Dogs are warmly welcome at The Elmstone Hotel and may be accommodated with their owners in specially appointed bedrooms. They must be kept on a lead when walking around the estate and we ask you to pick-up your dog’s poo.

If you do bring a four-legged friend to the estate, they may accompany you to dining at The Garden House only, where the table will be allocated to a special area of the restaurant.

Dogs are not permitted in any other restaurant, bar, or spa facility, and they remain your responsibility whilst on the estate. Please make sure that they are well behaved!

Smoking

Smoking is not permitted in any of our buildings.

If you choose to smoke in your bedroom, we reserve the right to charge a cleaning surcharge upon or after your departure and additional charges will be incurred.

Mobile phones

We kindly request that you refrain from using mobile phones while in the restaurants.

Personal property

The Elmstone Hotel accepts no liability for any damage to or any loss of guests’ personal property.

Driving on the estate With everyone’s safety in mind, please make sure that you observe our 20mph speed limit which is reduced to 10mph where there are speed bumps at crossing points, junctions etc. when driving through our grounds.